As one of the leading names in the Brighton and Sussex plumbing and heating niche, we have delivered exceptional service to all of our clientele. As a brand fully evaluated and endorsed by Trustatrader we are obligated to provide the highest standard of service at all times to our numerous clients in the Brighton and Sussex area.
Becoming a TrustaTrader member is a rigorous process. A large number of businesses evaluated through this method do not sail through the performance evaluation process, as we have done. We are therefore, proud to show off our TrustaTrader icon.
TrustaTrader has been evaluating the quality of products for over 60 years and recently, they extended their service to evaluating trade services across the UK.
Customers are therefore, more likely to enjoy satisfactory service on any TrustaTrader member business.
Before any business is given the Trustatrader seal of approval, it must scale through the different stages of the assessment process. The assessment process is outlined below:
1. Credit Checks: Businesses are assessed to demonstrate financial health by analysing important financial records like bank statements and credit ratings. We are happy to demonstrate our overall financial health as a business as it shows we are capable of meeting all our legitimate financial obligations.
2. Customer satisfaction: Trustatrader does not take our word for it when it comes to evaluating customer satisfaction. They interview some of our past customers to ascertain that they truly enjoyed a positive customer experience. Our past customers do not have any reasons to complain about the quality of our service.
3. Business policies: Mittens Plumbing and Heating is a company that operates on a healthy set of business policies and guidelines. Trustatrader reviewed these policies and guidelines to be sure they are in line with industry best practices in the plumbing and heating niche.
4. Employee interview and assessment: Our employees were evaluated to ensure professionalism and that they fully understand the business ethos. This is a great way to demonstrate the fact that we are a full-fledged business with our staff and not a freelancer front.
5. Terms and Conditions: The TrustaTrader assessment is only completed after signing the body’s terms and conditions. The content of the agreement are geared towards ensuring excellence in service delivery at all times.
After scaling through this thorough process, we officially became an endorsed TrustaTraders member.
Do you want to work with a TrustaTrader- certified plumbing and heating company in Brighton and Sussex? Get in touch with us right away! We are always ready to hear your needs and attend to them in our signature fashion. Send us an email or give us a call right away.
